Get help
If something is happening to you or someone close to you, you don’t have to face it alone. Below are verified helplines and organisations that help children and adults, most of them free and open around the clock. The services listed below operate in the Czech Republic and mostly in Czech; if you are elsewhere, start with the box for readers outside the Czech Republic.
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If you are outside the Czech Republic
112 · 116 111112 is the European emergency number. You can call it free of charge from landlines and mobiles anywhere in the EU, and it puts you straight through to the police, ambulance or fire service. 116 111 is the European helpline number for children. It is free and works in most EU countries, though not yet in all of them; it connects you to a local service in the country you are in. Sources: Your Europe: 112, Your Europe: 116 numbers.
United Kingdom. In an emergency, call 999. Childline 0800 1111: for anyone under 19 in the UK, free, confidential and open 24 hours a day; calls don’t show up on your phone bill (childline.org.uk). NSPCC Helpline 0808 800 5000: for adults worried about a child, Monday to Friday 10am–4pm, or email help@nspcc.org.uk 11am–4pm, seven days a week (nspcc.org.uk). Information checked on 30 September 2026.
In immediate danger in the Czech Republic?
112 · 158 police · 155 ambulance112 works even without a SIM card or credit. You don’t need to be certain or have any proof; just say what is happening.
We are an awareness-raising and prevention organisation. We do not run a 24-hour helpline ourselves. However, we work with Cesta z krize and can quickly point you in the right direction. Choose a topic:
MINIMALIZACE OHROŽENÝCH counselling service
Under a memorandum signed in November 2022, Cesta z krize, z. ú. provides counselling on its public helplines for people who turn to us. The service runs in Czech, 24/7, free of charge and anonymously, by phone, email and chat. It helps a child at risk, an adult who is worried about a child, and adult victims of abuse and violence, at every stage: from “I’m afraid to talk about it” to dissatisfaction with the way an institution handled the case.
Email 116000@cestazkrize.net · chat of the Family and School Helpline (Linka pro rodinu a školu) · chat of the Psychological First Aid Helpline (Linka první psychické pomoci) · memorandum of cooperation (PDF, in Czech)
In May 2026 Cesta z krize warned that, owing to a shortfall in state budget funding, it might have to reduce the operation of both helplines in the autumn and shut them down at the end of the year. As of 30 September 2026 both are running 24/7. You can support them at cestazkrize.net.
For children, teenagers and students
You can call, write or chat. You don’t have to give your name, and you don’t have to be sure it’s “serious enough”. These services are in the Czech Republic and work mostly in Czech.
Linka bezpečí
- 24/7
- free
- anonymous
For children and students up to the age of 26. Phone line open around the clock, chat daily 9:00–13:00 and 15:00–19:00, email pomoc@linkabezpeci.cz.
linkabezpeci.czLinka pro rodinu a školu
- 24/7
- free
- anonymous
The Family and School Helpline, for children, parents, teachers and anyone worried about a child, including missing children. Chat on weekdays 15:00–18:00, at weekends 10:00–13:00. Run by Cesta z krize.
linkaztracenedite.czDětské krizové centrum
- 24/7
- free
The Children’s Crisis Centre runs a helpline for maltreated, abused and at-risk children and their families. It is the only centre in the Czech Republic that specialises in sexually abused children. Online risks: 778 510 510.
ditekrize.czDětství bez násilí (Centrum LOCIKA)
- free
- anonymous
- chat
“Childhood without violence”: a chat service for children and young people up to 26 who are experiencing violence at home. Mon–Fri 14:00–18:30, Sat 9:00–13:30. You can also write to poradna@detstvibeznasili.cz.
detstvibeznasili.czWhen you are worried about your child
You can seek advice even if you are not sure whether anything is happening. A consultation doesn’t commit you to anything. These services are in the Czech Republic and work mostly in Czech.
Rodičovská linka
- anonymous
The Parents’ Helpline, for parents, grandparents and others close to children. Phone Mon–Thu 9:00–21:00, Fri 9:00–17:00, chat on Sundays 17:00–21:00, email pomoc@rodicovskalinka.cz. Run by Linka bezpečí.
rodicovskalinka.czCentrum LOCIKA
- free
Help for children affected by domestic violence and for their parents. Phone Tue–Thu 9:00–16:00, poradna@centrumlocika.cz, in person in Prague 7. Adults can have up to five anonymous consultations.
centrumlocika.czLinka pro rodinu a školu
- 24/7
- free
- anonymous
When you are worried about a child, when a child has confided in you, or when you don’t know how to deal with the school or the authorities. Email 116000@cestazkrize.net.
linkaztracenedite.czSexual and domestic violence
You can seek help at any time, even long after it happened, and regardless of whether you want to involve the police. These services are in the Czech Republic and work mostly in Czech.
Linka pomoci obětem
- 24/7
- free
- anonymous
The Victim Helpline, for victims of crime and domestic violence, witnesses, loved ones and bereaved relatives. Crisis support, information about your rights and further services. Run by Bílý kruh bezpečí.
What is changing for this helpline
116006.czLinka pro ženy 116 016
- 24/7
- free
- anonymous
The Women’s Helpline, for women aged 16 and over experiencing domestic or gender-based violence, and for those close to them. Run by ROSA – centrum pro ženy.
rosacentrum.czproFem
- 24/7
For victims of domestic and sexual violence aged 15 and over. Information about help around the clock, chat on Wednesdays 18:00–21:00, legal helpline 777 012 555 on Wednesdays 17:30–20:30, poradna@profem.cz.
profem.czACORUS
- 24/7
Round-the-clock telephone support for victims of domestic violence. The line takes calls only, not text messages.
acorus.czPersefona (Brno)
For victims of domestic and sexual violence and those close to them. Mon–Fri 9:00–17:00, poradna@persefona.cz. For people who need to manage their own aggression: 731 442 731.
persefona.czSPONDEA (Brno)
Support for people in crisis, victims of violence in close relationships, and children. Mon–Thu 8:00–18:00, Fri 8:00–16:00. Intervention centre 739 078 078.
spondea.czVictim helpline 116 006
Linka pomoci obětem kriminality a domácího násilí
116 006The Helpline for Victims of Crime and Domestic Violence: open around the clock, 365 days a year, free of charge from anywhere in the Czech Republic. Run by Bílý kruh bezpečí.
116006.cz116 006 is the single European number for victims of crime. In the Czech Republic it has been operating since 2015, run as a registered social service by the non-profit organisation Bílý kruh bezpečí. It can be called by victims of rape, domestic violence, stalking, robbery and other crimes, as well as by witnesses, loved ones and bereaved relatives. Trained advisers provide crisis support and emotional support, help with a safety plan, explain victims’ rights and recommend other services nearby.
What is changing. In June 2026 the European Union adopted a revised directive on victims’ rights (2026/1472, summary in Advokátní deník, in Czech). It now requires every member state to provide a free and confidential helpline for victims on the number 116 006, also accessible via the web and online applications. The Czech Republic must transpose the directive into national law by 2 July 2028; the Ministry of Justice is still assessing what this means for the existing helpline. No one has yet published a specific date or the form of the state-guaranteed helpline. When they do, we will add it here.
Since November 2024, women experiencing violence have also been able to call a free 24-hour helpline, 116 016 (ROSA – centrum pro ženy). Information correct as of 30 September 2026.
When you yourself are in crisis
If you don’t know where to start, call 116 123. If a life is in danger, call 112 or 155. These services are in the Czech Republic and work mostly in Czech.
Linka první psychické pomoci
- 24/7
- free
- anonymous
The Psychological First Aid Helpline, for adults in crisis and those close to them, including people who experienced abuse in the past. Chat Tue–Thu 13:00–18:00, other days 8:00–13:00. Run by Cesta z krize.
linkapsychickepomoci.czNepanikař
- free
- chat
An online counselling service via chat and email on weekdays 16:00–22:00, and a free psychological first aid app for anxiety, depression and self-harm.
nepanikar.euCrisis helplines across the Czech Republic
A directory of accredited helplines across the Czech Republic, maintained by the Czech Association of Helpline Workers. You can find a helpline in your region there.
capld.cz/linky-duvery-crNevypusť duši
Mental health awareness and materials for young people, parents and teachers. It doesn’t run a crisis line, but it shows you where to look for help.
nevypustdusi.czWhen it happens online
Cyberbullying, shared intimate photos, online grooming or blackmail. Don’t delete anything, take screenshots and get in touch. These services are in the Czech Republic and work mostly in Czech.
STOPonline.cz
- free
- anonymous
Report illegal content: child sexual abuse in photos and videos, online grooming, cyberbullying or published intimate images. Run by CZ.NIC.
stoponline.czPoradna E-Bezpečí
- free
- anonymous
A written advice service run by the Faculty of Education at Palacký University Olomouc for children, parents and teachers. It doesn’t give advice by phone; in urgent cases, call 116 111.
poradna.e-bezpeci.czSafer Internet Centrum
A signpost to help with problems on the internet. This CZ.NIC centre coordinates children’s online safety in the Czech Republic. It is led by Martin Kožíšek, a member of our Association Council.
bezpecnyinternet.cz/cs/hledate-pomocIf you are worried that you might cause harm
People with unusual sexual preferences who do not want to harm anyone can get professional help anonymously, before anything happens. This service is in the Czech Republic and works in Czech.
Parafilik
- free
- anonymous
A programme of the National Institute of Mental Health. Helpline Mon and Wed 12:00–20:00, Tue, Thu and Fri 8:00–16:00 (weekdays only), online counselling and therapy. For people with a paraphilia and for those close to them.
parafilik.czHelpful apps
All of them are free. It is worth having them on your phone before you need them. They are Czech apps, mostly in Czech.
Nepanikař
Psychological first aid for anxiety, panic, depression, self-harm and suicidal thoughts. Published by Nepanikar z.s.
Bright Sky CZ
Helps you recognise an abusive relationship and find the nearest help. Published by the Vodafone Foundation in cooperation with ROSA and the Police of the Czech Republic.
Záchranka
A button for calling the ambulance service with location sharing, first aid guidance and a map of defibrillators.
FaceUp
Anonymous reporting of bullying or other problems at school, formerly Nenech to být. It only works in schools that use it.
When a child tells you
- Believe them. Your first reaction decides whether they will keep talking. Being doubted can silence a child for years.
- Don’t interrogate. You don’t need to find out the details. Detailed questioning is a job for professionals, and having to tell the story again and again harms the child.
- Don’t promise to keep it secret. Tell them you won’t let it go and that you will help them, but don’t promise that you won’t tell anyone.
- Reassure them that it isn’t their fault. Children usually take the blame on themselves, even when they have no reason at all to do so.
- Contact professionals. In the Czech Republic, Dětské krizové centrum, Linka bezpečí or the child protection authority (OSPOD) can advise you on what to do next.
Under Czech law, certain crimes against children, including the maltreatment of a person in one’s care, are subject to a duty to report under Section 368 of the Criminal Code. For conduct that is still ongoing, including rape and sexual abuse, there is also a duty to prevent the crime under Section 367. Bílý kruh bezpečí or OSPOD can advise you on whether this applies to your situation. We are not a legal advice service, and this text does not replace professional advice.
When you are going through it yourself
Adults who get in touch with us rarely start with the words “I was abused”. More often, they start by saying that something doesn’t feel right: recurring anxiety, difficulties in close relationships, reactions to situations that don’t affect other people. They only make the connection with their childhood after a while, sometimes decades later.
- It is never too late to get help. You can seek psychological support at any time, no matter how long ago it happened. Criminal limitation periods, on the other hand, do exist and vary depending on the specific offence; Bílý kruh bezpečí or a lawyer can advise you on this.
- You don’t have to report anything to be entitled to help. You can seek psychological support regardless of whether you want to take any legal action.
- You don’t have to tell the whole story straight away. Not on a helpline, and not to a professional. It is enough to say that something happened and that you need to talk about it.
- You don’t have to cope with it alone, even if you have been coping for years. Functioning on the outside and being all right are not the same thing.
If you don’t know where to start, call 116 123 in the Czech Republic. It is free, anonymous and open around the clock, and they can also advise you on what to do next.
When you suspect something but aren’t sure
This is the situation in which it is easiest to do nothing. People are afraid that they are wrong, that they will hurt someone with a false suspicion, or that they are just imagining it. The result is that they wait for a certainty that never comes.
You don’t have to be certain. Judging whether something is happening isn’t your job. Your job is to pass your concern on to someone who knows how to assess it.
- Write down what you saw. Specifically, with the date, without interpretation. In a month you won’t remember it exactly, and it is precisely accuracy that matters later.
- Don’t investigate on your own. Don’t confront the person you suspect and don’t question the child. Both can make things considerably worse.
- Seek advice anonymously. Dětské krizové centrum and Linka bezpečí also advise adults who are unsure. You don’t have to give any names.
- At school, raise it with the school prevention coordinator. It isn’t informing on a colleague; it is a standard procedure for which the school has its own rules.
- If you suspect a crime, contact the child protection authority (OSPOD) or the police. You don’t have to prove anything; it is enough to describe what you saw.
We are not a legal advice service, and this text does not replace a professional assessment of a specific situation. It is intended as a first guide to where to turn.
Prevention means a child learns to recognise a boundary in time
That is exactly what we fund from donations: talks in schools, materials for parents and developing our methodology. Helplines are necessary and good. We work one step earlier.
Support prevention